Privacy Policy

Introduction

At Paul Floors and Walls ("we," "us," or "our"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, request our services, or communicate with us.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Request a quote or consultation
• Fill out contact forms on our website
• Call or email us directly
• Schedule a service appointment
• Sign a contract for our services
• Participate in promotions or surveys

This information may include:

• Name
• Email address
• Phone number
• Mailing address
• Property information (related to flooring, walls, and renovation projects)
• Payment information
• Project details and preferences

Automatically Collected Information

When you visit our website, our servers may automatically log standard data provided by your web browser. This may include:

• IP address
• Browser type and version
• Device type
• Pages visited
• Time and date of your visit
• Time spent on pages
• Referring website addresses

Cookies and Tracking Technologies

We may use cookies, web beacons, tracking pixels, and other tracking technologies to help customize our website and improve your experience. These tools help us understand how visitors interact with our site, which pages are visited most often, and how long visitors stay on each page.

How We Use Your Information

We may use the information we collect for various purposes, including to:

• Provide and deliver the services you request
• Process and complete transactions
• Send you quotes, invoices, and receipts
• Communicate with you about your project, including scheduling, updates, and follow-ups
• Respond to your inquiries, comments, or concerns
• Improve our services and website
• Send you marketing communications (with your consent)
• Conduct internal analysis and research to improve our business operations
• Protect against fraud and unauthorized transactions
• Comply with legal obligations

Disclosure of Your Information

We may share your information in the following situations:

Service Providers

We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf, such as:

• Subcontractors who assist with installation or renovation projects
• Material suppliers
• Payment processors
• Customer relationship management services
• Email delivery services

Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of company assets, your information may be transferred as part of that transaction.

Legal Requirements

We may disclose your information where we are legally required to do so to comply with applicable law, governmental requests, judicial proceedings, court orders, or legal processes.

Vital Interests and Legal Rights

We may disclose information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, or situations involving potential threats to the safety of any person.

With Your Consent

We may share your personal information with your consent or at your direction.

Your Privacy Rights

Access, Update, or Delete Your Information

You have the right to request access to the personal information we collect from you, change that information, or delete it. To request to review, update, or delete your personal information, please submit a request using our contact information provided below.

Opt-Out

You can opt out of receiving marketing communications from us at any time by following the unsubscribe instructions included in our emails or by contacting us directly.

Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

We regularly review our security procedures and consider appropriate new security technology and methods. However, despite our efforts, no security measures are perfect or impenetrable.

Third-Party Websites

Our website may contain links to third-party websites and applications. We have no control over the privacy practices or the content of these websites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date at the top of this Privacy Policy. If we make material changes to this Privacy Policy, we may notify you either through the email address you have provided us or by placing a prominent notice on our website.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have questions or comments about this Privacy Policy, please contact us at: